Refund & Return Policy
Transparent, customer-first returns. Here is how returns and refunds work at DK Power.
7-Day Easy Returns
We provide hassle-free returns on eligible items within 7 days of courier delivery. If your product arrives damaged, defective, or incorrect, our team will make it right immediately with a replacement or a bank refund.
Eligible for return
- Product arrived damaged or defective during transit
- Wrong model, color, or cable length delivered
- Product fails to perform according to listed technical specifications
Not covered
- Physical drops, burned ports due to improper electrical sockets, or water immersion
- Items returned without their original retail box and included accessories
- Items damaged through unauthorized repair or modifications
How to request a return
Contact us on WhatsApp
Message our team with your order number and a quick photo/video of the issue.
Instant Verification
Our customer success team reviews your claim promptly within 24 hours.
Replacement or Bank Refund
Once approved, we arrange a swift replacement or process an instant refund directly to your bank account.
How refunds are processed
Approved refunds are remitted directly via online bank transfer within 2-4 working days. For Cash on Delivery orders, our representative will request your IBAN or account details over official WhatsApp to process the reimbursement.
Need to initiate a return?
Send us a message on WhatsApp with your order number — our team will assist you immediately.